THE MOST FREQUENTLY QUESTIONS FROM OUR GUESTS

F.a.qs.

Your questions, our answers

Frequent questions

F.a.q. Hotel Stella Montis: frequently asked questions from our guests.
If you don’t find the answer you need, fill out the form at the bottom of the page. We promise to respond as quickly as possible.

Booking & Packages

  • Access to exclusive offers and rates
  • Clear, simple and secure booking (PayPal)
  • Direct relationship without intermediaries with our front office
  • No additional charges or commissions
  • Through our booking system accessible from the website menu or from the various dedicated sections, or from this link: BOOK
  • By sending an availability request from the various forms on our website or via email (info@stellamontis.it) and waiting for our response.

The validity of the reservation is linked to the payment of the confirmation deposit equal to 30% of the total stay. Payment can be made by bank transfer, credit card or other payment methods specified in our email/online booking system. In case of payment by bank transfer, you are asked to send a copy of the accounting in order to speed up the booking registration time. For more information, please see our Terms & Conditionspage.

Any request for cancellation/cancellation of a reservation must be sent in writing via email to info@stellamontis.it and you will have to wait for written confirmation of receipt from our hotel which will then indicate how to proceed to cancel the stay/package.

We invite you to always consult our Terms and Conditionssection.

Hotel Stella Montis accepts: bank transfer, credit card, PayPal, cash. The balance of the reservation must be paid the day before departure. For more information, please see our Terms & Conditionspage.

Regulation

  • Check-in is from 2.00 pm
  • Check-out from 7.30 am. to 10.00 am.

Smoking is not permitted within the entire hotel facility, not even electronic cigarettes.

We’re sorry but pets are not accepted.

Breakfast and Dinner

Yes, once the customer reports his intolerance, a menu tailored to his needs is prepared.

Upon request the evening before, lunch baskets will be delivered to you in the morning (additional cost).

Of course, our hotel has a well-stocked bar.

Breakfast is included for B&B, half board stays.

We invite you to always consult our section: Terms & Conditions.

Yes, our hotel also offers half board.

VARIOUS​

Sorry, our hotel does not yet have a babysitting service

The hotel has a laundry service (extra cost).

  • About 1000 meters from the Col Rodella cable car
  • About 500 meters from the center of Campitello di Fassa
  • About 3 km from the center of Canazei

Sure! Our hotel has an agreement with the l’APTand participates in most of the proposed initiatives, including FASSACARD .

Yes, the hotel has a large free outdoor car park and a convenient covered paid car park.

Can't find the answer?

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Hotel Stella Montis

Str. de Col da Faè, 56,
38031 Campitello di Fassa
Trento – Val di Fassa – Italia

Contacts

© Copyright Stella Montis P.IVA/COD. FISC. 01649910229. Made with 🧡 by Arcoefreccianera.

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